Clothes I bought were gorgeous, alterations were done in a day and the customer service was Great! This is my go to store to buy Indian clothes.
I have tried so many brands for men’s kurtas and never had this problem. This one is awfully tight for a size XXL. Kurtas are meant to be a roomier attire. A tight kurta serves no purpose.
Dear RP,
Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced with our product.
We noticed that a comprehensive size chart was provided with the product link, and we want to ensure that our customers have all the information they need to make informed decisions. If you could share specific details on how we can improve the size chart or what additional information would have been helpful, we would be grateful for your insights. Our aim is to enhance the overall shopping experience for our customers, and your feedback is instrumental in achieving that goal.
In the meantime, we want to assure you that we are more than willing to work with you on returns or refunds. Please let us know how we can assist you further in this regard. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.
Once again, we appreciate your feedback and look forward to the opportunity to make things right.
Best regards,
JCS Fashions Team
Poor quality, size not explained I bought large it turned out to be quiet small.
Dear Sudha,
We're truly sorry to hear that the product didn't meet your expectations, and we appreciate you taking the time to share your feedback. Our aim is always to provide a seamless shopping experience, and we regret any inconvenience caused.
We understand the importance of accurate size information, and we want to address this concern promptly. We did provide a comprehensive size chart for the specific product you purchased, but it seems there may have been a gap in communication or clarity. We sincerely apologize for any confusion.
To ensure we can improve our processes, could you kindly share more details about the specific information that may have been missed or unclear? Your input will be invaluable in helping us enhance our service and avoid similar issues in the future.
We also want to assure you that we are committed to making things right for you. Our exchange/return/refund policy is flexible, and we would be more than happy to work with you to find a solution that best suits your needs. Please let us know your preferred course of action, and we will promptly assist you through the process.
Thank you for bringing this matter to our attention. We genuinely value your feedback and the opportunity to make amends.
Best regards,
JCS Fashions Team